Business Solution Series: Solutions for Dealing with Challenging Individuals
Event Sponsors
Date and Time
Tuesday Aug 16, 2016
11:30 AM - 1:00 PM CDT
Location
HBASE Board Room
6904 S Lyncrest Place
Sioux Falls, SD 57108
Fees/Admission
$10/Member
$20/Non-Member
Lunch is included
Cancelation policy: Any registrations received after the registration deadline, “walk-ins” or “no shows” that are not cancelled 48 hours prior to the event will be invoiced the equivalent to the expense taken upon the HBASE for that reservation.
Description
Objectives:
- To identify types of conflict and how to engage in resolving conflict through assertive communication
- Learn what mediation is and when to use it
Items that will be discussed:
- Identify types of communication
- Learn types of defense mechanisms
- Learn aspects of negotiation styles and how to negotiate effectively
- Learn a process for conflict resolution
- Learn what mediation is and when it is time to seek it
